![]() You should disconnect your old router, set up your eero, and then use the Verizon iPhone app to report trouble with your circuit. Verizon only allows one MAC address per account and they store that MAC on handing out an IP address. Disconnect the router immediately to prevent it from re-requesting a DHCP lease.Select ‘Broadband Connection’ (coax or ethernet) depending on your connection to the ONT.Select ‘Network Connections’ from menu on the left.Disconnect router immediately to prevent it from re-requesting a DHCP lease.Select ‘Network Connections’ (coax or ethernet) depending on your connection to the ONT.Steps for the most common Verizon-provided routers are listed below. Depending on what router you have, the next steps will vary. The login/password is most commonly ‘admin’/’password’ but your password may have been changed to ‘password1’ by a Verizon Technician or be on the bottom of your router. This allows you access to your router’s GUI where you can change various network settings. The most common router IP addresses are 192.168.1.1 and 192.168.0.1, but you can learn how to find yours with a web search if you are unsure. Via the router GUI - You will connect a computer to your router (via ethernet is best) and go to your router’s IP address in your web browser.Break the Lease using the FiOS App by following the troubleshooting steps for “I can’t connect to the Internet”. ![]() Call the Verizon Fiber Solutions Center (1-800-VERIZON) to break the lease.Once this existing lease has expired, the new router should be able to obtain a new DHCP lease Power off the router for two hours: Verizon’s DHCP lease interval is 2 hours.There are a few ways to release the DHCP lease: Releasing this DHCP lease from the old router enables your eero to handle routing properly. This has to be done because FiOS DHCP leases are MAC bound to their router. If the ONT is configured for ethernet, follow the steps listed below to release your DHCP lease.If this is not possible, you can set your eeros up in bridge mode behind your existing router. If the ONT is configured for coax, we recommend that you call the Verizon Fiber Solutions Center to have them switch the ONT to ethernet.Your ONT is configured to communicate with your router either via coax cable or via Ethernet (The ONT isn’t a modem and doesn’t act as a network bridge - it just changes the optical signal to an electric signal used by your router). If you have FiOS Internet only (no TV), you can connect eero directly to your Optical Network Terminal (ONT).If you have FiOS TV and Internet, you will need to set up your eeros behind your existing router, temporarily creating a double NAT, and then put them into bridge mode.There are different routes that should be taken to get eero set up depending on the services that you have with Verizon FiOS:
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